Our Promise

At Level Headed, every product is crafted in small batches with intention and care. We stand behind the quality of everything we make and want you to feel confident when you order.

If your item arrives damaged or defective, please reach out to us within 14 days of delivery, and we’ll gladly make it right with a replacement.

Because our grooming products are small-batch and handmade, all sales are final on items that arrive in perfect condition. This helps us maintain quality, freshness, and fair pricing for everyone.

Need help with an issue?
Email us at: shanejohnson@levelheadedpomade.com with your order number and a quick photo of the problem, and we’ll take care of it promptly.

Thank you for supporting a small, independent business — we truly appreciate it.        -Shane